Frequently
Asked Questions

How Do I Become a Seamless Flooring Customer?

How do I Submit An Order?

Ordering online is a breeze with us! Log in to your account to submit orders directly or use our app for on-the-go convenience. Click here to login to your customer portal. Or download our App below:

download our app

Do you provide Confirmation Email for Online Order Submission?

Yes, a Confirmation Email can be sent to any of multiple emails, provided by the customer.

How do I Contact My Rep?

To locate your Rep, choose your location at the top. On the location page, you'll find your assigned Rep's contact info. If unsure, contact our main office for assistance.

What are your business hours?

8a.m to 5p.m, Monday thru Friday.

Does someone need to be there for Installation?

For most services there is no preparation required. At your initial consultation your provider will give you an individual plan and pre/post instructions for any service.

Can I change or modify my order once placed?

No, for any required alterations, contact your Seamless Flooring location.

Where can I find my pricing?

When signed in to your account, Select Account, then Pricing.

Do you install on the weekend?

Only if you ask Nicely.

What is the difference between floor repairs and sub floor repairs?

Floor repair is minor, sub-floor repair is a more indepth cure for a bad substrate.

What are the pros and cons of Polyester carpet and Nylon carpet?

Inherently, Polyester is more stain-resistant, Nylon is more wear-resistant.

What do you recommend to get rid of pet odor?

The floor can be treated with Kilz or an enzyme spray.

What are the pros and cons of Glue Down Vinyl Plank vs Click Vinyl Plank?

Typically, Glue Down is less expensive, easier to repair, and does not require trim pieces. Click Vinyl Plank can be installed over an imperfect floor, has a more realistic appearance, and requires no adhesives.

How can I easily access an invoice for my property?

When signed into My Account, proceed to the My Account drop down, Invoices, and use the provided filters to search for a specific invoice.

What is this floor repair charge for?

Otherwise referred to as floor prep, floor repair makes the floor perfectly level, in order to facilitate a seamless installation.

What warranties or guarantees do you provide for your flooring products/services?

Standard contractor law maintains one year.

What is the wear layer thickness and how does it affect the durability of vinyl flooring?

Often referred to as the mil layer, this is the top protective layer, which provides protection against scratches, scuffs, sun-damage, or normal wear.

What is the benefit of using LVP (Linoleum Vinyl Plank) or Sheet Vinyl?

Sheet vinyl is less expensive, impervious to spills. LVP (Linoleum Vinyl Plank) has a more luxurious texture and can be easily repaired.

What sets Seamless apart from other vendors?

Try us and you will find out!

Why is your 1 year warranty different from the warranties the vendor has for the material?

Unlike Seamless, manufacturers specify a warranty for the original resident, not multiple residents throughout the life of the product.

FrequentlyAsked Questions